MASAMBENI SOUTH AFRICA INTERNSHIP PROGRAM: TERMS AND CONDITIONS
This page constitutes a terms and conditions binding agreement between Masambeni South Africa Internships (PTY) LTD (“Masambeni”) and the participant (“Participant”). By paying your deposit or program fee, you are entering into this agreement.
1.1 Application Process: Participants may apply to attend a program via the Masambeni South Africa Internships (PTY) LTD website www.masambeni.com. Applications are subject to relevant background checks, including but not limited to criminal background and credit checks.
1.2 Acceptance and Refusal: Masambeni South Africa Internships (PTY) LTD reserves the right to refuse any application for any reason at its sole discretion. Masambeni South Africa Internships (PTY) LTD also reserves the right to amend any program details or prices at its discretion.
2.1 Program Fee Structure: The Masambeni South Africa Internships (PTY) LTD Program Fee of ZAR 18,000 is divided into three payments:
2.2 Deposit and Refunds: A non-refundable deposit of ZAR 5,000 is required to initiate the placement process as per the Masambeni Program Deposit Terms and Conditions. The deposit is non-refundable.
2.3 Final Payment: The final program fee of ZAR 18,000 must be paid 14 days prior to the Participant’s arrival date in Cape Town. Failure to meet this requirement will result in the loss of program benefits.
All payments of deposits and program fees for the Masambeni program will incur a 5% transaction fee to account for international banking fees and currency charges.
3.1 Accommodation Assistance:
Masambeni South Africa Internships (PTY) LTD recognizes the paramount importance of providing participants with comfortable and secure accommodation options during their program in Cape Town. To ensure this, we offer comprehensive assistance in securing suitable program accommodation through our trusted network of third-party service providers. Our team collaborates closely with these providers to ensure that participants are placed in accommodations that meet their needs and preferences.
Participants can anticipate accommodations that are conveniently located, safe, and equipped with essential amenities. While Masambeni South Africa Internships (PTY) LTD facilitates the arrangement of accommodation, participants must adhere to the terms and conditions established by the accommodation provider. It is imperative for participants to carefully review and comply with these terms and conditions to ensure a smooth and satisfactory accommodation experience.
Any specific requests or concerns regarding accommodation should be promptly communicated to Masambeni, and we will make every effort to accommodate them to the best of our ability within the constraints of the accommodation provider’s policies. However, participants should understand that certain requests may be subject to availability and additional charges, as determined by the accommodation provider.
By engaging in our program and utilizing the accommodation services facilitated by Masambeni South Africa Internships (PTY) LTD, participants acknowledge and accept that they are entering into agreements directly with the accommodation providers. Participants also agree to indemnify and hold harmless Masambeni South Africa Internships (PTY) LTD, its directors, employees, and agents from any liabilities, damages, losses, or claims arising from their accommodation arrangements. This acknowledgement and indemnity clause is essential to protect Masambeni South Africa Internships (PTY) LTD against any legal liabilities associated with participants’ accommodation experiences.
3.2 Internship Placement:
One of the core components of the Masambeni South Africa Internships (PTY) LTD program is the opportunity for participants to gain valuable work experience through internship placements with reputable third-party organizations in Cape Town. Our dedicated team works diligently to match participants with internship positions that align with their academic background, career goals, and interests.
Throughout the placement process, participants receive personalized support and guidance from our experienced staff. We liaise closely with our network of partner organizations to secure meaningful internship opportunities across various industries, including but not limited to business, non-profit, healthcare, and education.
Participants are expected to adhere to the terms and rules of their internship placements, including attendance requirements, professional conduct, and confidentiality agreements. Masambeni provides ongoing support and mentorship to ensure that participants have a rewarding and enriching internship experience.
3.2.1 Internship Quality Assurance
At Masambeni, we strive to ensure that every participant has a fulfilling and rewarding internship experience. If for any reason, a participant finds themselves dissatisfied with their internship placement or supervisor prior to the scheduled program start date, we are committed to resolving their concerns promptly.
3.2.2 Pre-Program Dissatisfaction:
Should a participant express dissatisfaction with their proposed internship placement or supervisor before the program’s start date, Masambeni will make every effort to address their concerns. This may involve, at Masambeni’s discretion, transferring the participant to a different placement or program within the same destination.
3.2.3 During Program Dissatisfaction:
In the event that a participant encounters issues with the quality of their internship program or the support provided by Masambeni, the local coordinator, or their supervisor after the program has commenced, the following steps will be taken:
3.2.4 Initial Discussion: The participant is encouraged to discuss their concerns with their supervisor and local coordinator as soon as possible. These individuals will work to resolve the participant’s issues and promptly inform Masambeni of the complaint.
3.2.5 Resolution Attempt: If the participant’s dissatisfaction persists despite the initial discussion, Masambeni will endeavour to resolve the issue within one week of the complaint being made. This may involve transferring the participant to a different supervisor within the same organization, or if necessary, relocating them to a different placement.
At Masambeni, we value feedback and are dedicated to ensuring that our participants have a positive and enriching internship experience. We encourage open communication and will do our utmost to address any concerns promptly and effectively.
3.3 Organized Activities:
In addition to internship placements, Masambeni South Africa Internships (PTY) LTD offers an extensive range of meticulously curated excursions and activities designed to enhance participants’ cultural immersion and exploration of Cape Town and its surroundings. These activities include guided tours of historical landmarks, thrilling outdoor adventures, impactful community service projects, and immersive cultural experiences.
Participants have the opportunity to participate in these thoughtfully planned activities, each subject to separate agreements and potential additional costs. Masambeni collaborates exclusively with reputable tour operators and activity providers to ensure the safety and enjoyment of participants throughout these excursions.
It is important for participants to understand that participation in organized activities is entirely voluntary. While Masambeni strongly encourages engagement in these enriching experiences to deepen their understanding of South African culture, history, and society, participation is ultimately at the discretion of the participant.
Furthermore, participants must acknowledge that all activities arranged by external organizations are undertaken at their own risk. Masambeni South Africa Internships (PTY) LTD assumes no liability for any incidents, injuries, or damages that may occur during these activities. Detailed information regarding organized activities, including schedules, associated costs, and registration procedures, will be thoroughly provided to participants upon their enrollment in the program.
4.1 Refunds and Credits
At Masambeni South Africa Internships (PTY) LTD, we prioritize fairness and transparency in our program fee structure. We understand the importance of financial considerations for our participants, which is why we have established clear policies regarding refunds and credits.
Non-Refundable Deposit:
The deposit payments made by participants are essential to cover the comprehensive support and services provided by Masambeni South Africa Internships (PTY) LTD before the program commencement. It’s important to note that these deposit payments are non-refundable under any circumstances.
Refund Policy:
Participants may request a refund of their program fees, excluding the non-refundable deposit, if the request is made more than sixty (60) calendar days prior to the scheduled start date. However, please be aware that a R2500 cancellation fee will apply to cover the expenses already incurred by Masambeni on behalf of the participant. This fee may include non-refundable accommodation bookings and other associated costs. Refund requests received less than sixty (60) days before the scheduled start date will not be honored.
Cancellation Fees:
Credit Option:
Alternatively, participants have the option to retain their program fees, including the deposit, as a credit in their name. This credit will be valid for a period of twelve (12) months from the earliest program start date for which the participant was registered. To qualify for this credit, the request must be submitted to Masambeni more than sixty (60) calendar days before the scheduled start date. However, no credits will be issued for requests received less than sixty (60) days before the program’s commencement.
Participants of Masambeni South African Internships are legally responsible for ensuring they possess the requisite insurance, repatriation coverage, travel documentation, and visas necessary for their engagement in the program. It is the participant’s sole obligation to ascertain that all travel documents, including passports, visas, and medical certificates, are obtained and remain valid. Masambeni South African Internships disclaims any responsibility for issues pertaining to travel documentation.
Participants also bear legal responsibility for their personal belongings and baggage during transit to the program, throughout their occupancy in provided accommodation, and for the duration of the program. We strongly advise participants to procure trip cancellation insurance, ensuring coverage for airfare and other non-refundable expenses, along with baggage loss and delay insurance.
By participating in the Masambeni South African Internships program, participants legally acknowledge the potential hazards associated with such engagement, inclusive of the risk of injury, illness, property damage, inconvenience, or discomfort. Participants legally indemnify and hold harmless Masambeni South African Internships against any loss, injury, death, or damages incurred during travel to and from the program location, while occupying provided accommodation, or while participating in program activities. Masambeni South African Internships shall bear no legal liability for any loss, injury, illness, death, or damages sustained by participants during their involvement in the program, irrespective of the cause.
6.1 Trademarks and Materials: “Masambeni” and related trademarks are the intellectual property of Masambeni and may not be used without consent. All program materials provided by Masambeni are owned by GoMasambeni South Africa Internships (PTY) LTD and may not be reproduced or used without consent.
Masambeni South African Internships, alongside its affiliate agencies, suppliers, and staff members, operate with utmost consideration for participant safety. However, it is imperative to acknowledge and adhere to the following guidelines:
7.1 Participant Responsibility: While Masambeni endeavors to ensure a safe environment, participants bear sole responsibility for their well-being throughout the program. Neither Masambeni nor the assigned internship provider can be held accountable for incidents such as accidents, sickness, losses, damages, expenses, or hazards encountered during the program.
7.2 Liability Insurance: Participants are expected to obtain personal liability insurance coverage before the Program Commencement Date. Any damages incurred to the assigned internship provider during a participant’s placement are the participant’s responsibility and liability.
7.3 Health and Fitness: Participants must ensure they are in good health and free from any conditions that could impede their full participation in the program. Masambeni assumes no liability for refunds of program fees or other compensation if a participant is unable to attend or participate due to health reasons.
7.4 Medical Insurance: International medical insurance is mandatory for all program participants. Participants are responsible for securing adequate coverage for the program’s duration. While Masambeni may provide referrals to travel/medical insurance vendors, any claims or recourse must be directed exclusively to the insurer.
7.5 Travel Planning: Participants should refrain from making travel plans during the program dates without prior approval from both the internship site supervisor and Masambeni. Travel requests must be formally submitted and approved, with relevant arrangements promptly communicated to Masambeni staff. Participants assume all associated risks and release Masambeni from any liabilities to the fullest extent permitted by law.
7.6 Community Safety: Participants are advised of potential risks associated with independent visits to certain townships and low-income areas of Cape Town. Any independent visits to these areas must be communicated to Masambeni staff beforehand. Masambeni bears no liability for incidents occurring during such visits.
8.1 Masambeni South Africa Internships (PTY) LTD retains the sole discretion to formulate and enforce a code of conduct, including performance standards, applicable to its programs. By enrolling, the Participant expressly agrees to adhere to the regulations delineated within this code.
Masambeni South Africa Internships (PTY) LTD reserves the unequivocal right to dismiss any Participant from the program for failure to remit fees or for non-compliance with program rules or contractual obligations. This provision in no way diminishes Masambeni South Africa Internships (PTY) LTD’s prerogative to seek payment of outstanding fees.
Masambeni South Africa Internships (PTY) LTD reserves the right to dismiss a Participant from any program without prior notice, effective immediately, under the following circumstances:
9.1 False Representation: In the event that the Participant is discovered to have provided false or misleading information during the application process.
E.g: Providing fabricated educational qualifications or professional experience in the application.
9.2 Legal Violations: If the Participant is found to have contravened any laws of the Republic of South Africa.
E.g: Engaging in activities such as theft, vandalism, or substance abuse, which are unlawful under South African law.
9.3 Criminal Charges: In cases where the Participant is apprehended or charged with a criminal offense by the South African Police Services, or detained for interrogation related to criminal activities.
E.g: Arrested for involvement in a physical altercation or sexual misconduct.
9.4 Unacceptable Behavior: Should the Participant engage in behavior considered unacceptable, reckless, or inappropriate towards any program stakeholders, including fellow Participants or staff members, or if complaints are lodged against the Participant.
E.g: Displaying aggression towards a fellow Participant or staff member, or repeatedly violating program rules despite warnings.
9.5 Professional Conduct: Failure to maintain a professional relationship with assigned supervisors or exhibiting unprofessional behavior towards workplace colleagues.
E.g: Constantly arriving late to the internship placement or displaying a disrespectful attitude towards supervisors’ instructions.
9.6 9.6 Reputational Damage: If the Participant’s actions or conduct bring negative attention to Masambeni South Africa Internships (PTY) LTD, its programs, or its partners, or pose a threat to the program’s reputation.
E.g: Engaging in behavior that undermines the integrity or professionalism of Masambeni, such as publicly disparaging program staff or sharing confidential program information without authorization.
9.7 Unauthorized Visits: Independent visits to restricted areas, such as townships or low-income neighbourhoods, against program guidelines or safety protocols.
E.g: Venturing into a township area alone without prior authorization from program coordinators.
9.8 Undesirable Behavior: Conduct deemed undesirable for any reason that disrupts the smooth functioning of the program or causes discomfort to other Participants or staff members.
E.g: Persistently engaging in disruptive behavior during program activities or events.
9.9 Health Concerns: If Masambeni South Africa Internships (PTY) LTD determines, in consultation with medical professionals if necessary, that the Participant is no longer physically or mentally capable of continuing in the program due to health reasons.
E.g: Developing a severe illness or mental health condition that significantly impairs the Participant’s ability to participate in program activities.
In the event of the Participant’s dismissal from the program as outlined above, the Participant agrees that Masambeni South Africa Internships (PTY) LTD shall not be held liable for any resulting damages or expenses. The Participant shall not be entitled to reimbursement for program fees, travel expenses, accommodation costs, or legal fees.
10.1 Negotiation and Mediation: Disputes shall be resolved through negotiation and mediation, with no public disclosure.
11.1 Masambeni South Africa Internships (PTY) LTD and the Participant agree that neither party shall be held liable for any delay or failure to fulfill obligations outlined in this agreement if such delay is caused by unforeseen circumstances beyond their reasonable control. These circumstances may include, but are not limited to, acts of God, natural disasters (such as fire or earthquake), labor disputes, war, government orders, civil unrest, or outbreaks of epidemic diseases.
In such instances, Masambeni South Africa Internships (PTY) LTD or the Participant affected by the force majeure event shall promptly notify the other party of the situation and take reasonable steps to mitigate the impact of the event on their obligations under this agreement.
Neither Masambeni South Africa Internships (PTY) LTD nor the Participant shall be held liable for any damages or losses incurred by the other party as a result of a force majeure event, and both parties agree to resume their obligations under this agreement once the force majeure event has ceased.
12.1 Non-Discrimination Policy: Masambeni South Africa Internships (PTY) LTD upholds a steadfast commitment to non-discrimination, ensuring equitable access and participation in all our services, programs, courses, and facilities. We do not discriminate on the basis of race, color, creed, religion, age, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, pregnancy, marital or parental status, physical condition, or developmental disability.
Participants are assured that they will not face discrimination in any aspect of their involvement with Masambeni South Africa Internships (PTY) LTD. We provide guidance and support to all individuals, regardless of their background or characteristics. However, if participating in a particular internship program poses a safety risk due to local cultural attitudes or if the program’s physical environment and activities are unsuitable based on the participant’s provided information, we may advise against participation.
By enrolling in our program, participants acknowledge and agree to abide by our non-discrimination policy. Any form of discrimination exhibited by a participant will result in immediate dismissal from the program, without eligibility for a refund. Masambeni South Africa Internships (PTY) LTD is committed to fostering an inclusive and respectful environment for all participants.
12-2 Drug and Alcohol Use Policy: Participants are required to adhere to the rules and regulations set forth by the Independent Local Team, participant placement institution, and accommodation host regarding the consumption of alcohol. The use of drugs, unless prescribed by a licensed medical professional, is strictly prohibited. Any violation of this policy will result in immediate dismissal from the program by Masambeni South Africa Internships (PTY) LTD, with no entitlement to a refund.
12-3 Child and Vulnerable Adult Protection Policy: Before commencing any program with Masambeni South Africa Internships (PTY) LTD, all participants must undergo a comprehensive background check.
Each participant is obligated to thoroughly review and abide by the Masambeni South Africa Internships (PTY) LTD Child and Vulnerable Adult Protection Principles and Code of Conduct documents. It is imperative that participants understand and commit to following all protocols outlined in these policies. Failure to adhere to these guidelines may lead to the termination of the internship program by Masambeni South Africa Internships (PTY) LTD or the Independent Local Team. In such instances, appropriate actions will be taken, and no refund will be provided.
12.1 Survival of Rights, Duties, and Obligations: Termination of this agreement for any cause whatsoever shall not release either party from any liability which at the time of termination has already accrued to the other or which thereafter may accrue in respect of any act or omission prior to such termination. Both parties agree that any obligations, duties, rights, or provisions of this agreement which, by their nature, extend beyond the termination of this agreement, including but not limited to confidentiality obligations, indemnities, and intellectual property rights, shall survive termination.
12.2 Variation of this Agreement: No alteration, consensual cancellation, variation of, or addition to this agreement shall be of any force or effect unless reduced to writing and signed by both parties. Any modifications to this agreement must be made in writing and signed by authorized representatives of both parties. The failure of either party to enforce any provision of this agreement shall not constitute a waiver of that provision or any other provision.
12.3 Governing law: This agreement shall be governed by and interpreted in accordance with the law of the Republic of South Africa. All disputes, actions, claims, or other matters arising out of or in connection with this agreement shall be determined in accordance with the laws of South Africa, and the parties hereby submit to the exclusive jurisdiction of the courts of South Africa.
12.4 Cumulative Rights and Remedies: The rights and remedies of the parties under this agreement are cumulative and in addition to any rights and remedies provided by law. No waiver of any breach of any provision of this agreement shall constitute a waiver of any subsequent breach of the same or any other provision.
12.5 Participant Behavior: By participating in the program, the participant agrees to adhere to the expectations and standards of behavior as outlined in Masambeni South Africa Internships (PTY) LTD’s Code of Conduct, as well as any additional guidelines set forth by the Independent Local Team. It is understood that failure to comply with these Terms and Conditions or the Code of Conduct may result in immediate dismissal from the program by Masambeni South Africa Internships (PTY) LTD or the Independent Local Team, without eligibility for a refund.
In the event of a breach of these terms, Masambeni South Africa Internships (PTY) LTD reserves the right to notify the participant’s designated emergency contact, as well as their educational institution or employer if applicable. This notification may occur upon the participant’s dismissal from the program or at the discretion of Masambeni South Africa Internships (PTY) LTD in other circumstances deemed appropriate.
Data Privacy Policy
At Masambeni South Africa Internship, we are committed to protecting the privacy of individuals who share their data with us. Our privacy policy outlines how we collect, use, and safeguard your information. Please note that Masambeni South Africa Internship reserves the right to update this policy as needed.
Information Collection:
When you visit our website, certain technical information is automatically collected. We do not collect any other information unless provided by you voluntarily, such as through email inquiries or program applications.
We may use cookies on some web pages to enhance your browsing experience. These cookies may tailor the website content based on your preferences.
Aggregate traffic and access information are analyzed for resource management and site planning purposes. We may also use log details to investigate resource management or security concerns.
Data Usage:
The information we collect may be used for various purposes, including but not limited to:
Data Retention:
We typically retain personal data for up to two years from the last demonstration of interest in our products or services. You can request the deletion of your information at any time, and opt-out options are available in our communications.
Your Consent:
By using our website, you consent to the terms of our privacy policy.
By proceeding with the program, the Participant affirms that they have read, understood, and agree to abide by these terms and conditions. Failure to comply with these terms may result in termination of participation without refund or recourse.
Please carefully review these terms and conditions. If you have any questions or concerns, please contact us before proceeding.